Privacy Policy

Last updated: 25/05/2026

Passport & Prosecco (“P&P”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal information shared with us through our website, WhatsApp, email, payment processes, booking forms, or other communication channels.

1. Information We Collect

• Name and contact details, including email address and phone number
• Travel preferences, destination interests, booking requirements, dates, guest numbers, and special requests
• Messages exchanged via WhatsApp, email, website forms, or social media
• Payment references, invoice references, transaction status, and booking references
• Device, browser, IP address, and website interaction information
• Travel documents, identification details, or guest information where required for a confirmed booking

2. Why We Collect Information

We use personal information to respond to enquiries, prepare proposals, coordinate concierge services, manage bookings, process payments, communicate with clients, comply with legal and accounting obligations, prevent fraud, improve our website, and deliver requested travel, hospitality, and lifestyle services.

3. Consent

By submitting a form, sending us a message, making an enquiry, or proceeding with a booking, you consent to the processing of your personal information in accordance with this Privacy Policy.

4. Payments

Payments are processed securely through PayFast South Africa or other approved payment processors. Passport & Prosecco does not store client card or banking details.

5. Third-Party Processors & Suppliers

We may share necessary personal information with trusted third-party suppliers and service providers strictly for the purpose of coordinating requested services. These may include accommodation providers, travel operators, transport providers, event partners, hospitality venues, payment processors, communication providers, hosting providers, email providers, and professional advisors.

We do not sell or rent personal information to third parties.

6. Data Security

Reasonable administrative, organisational, and technical safeguards are used to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.

7. International Processing

Some suppliers, systems, or service providers may operate outside South Africa. Where this is necessary to fulfil a client request, personal information may be processed in another jurisdiction. By using our services, you consent to such processing where required for service delivery.

8. Data Retention

Personal information is retained only for as long as reasonably necessary to fulfil service, legal, accounting, operational, dispute resolution, fraud prevention, or regulatory obligations.

9. Your Rights

Subject to applicable law, clients may request access to, correction of, or deletion of personal information held by Passport & Prosecco. You may also object to certain processing activities or withdraw consent where processing is based on consent.

Requests relating to personal information, deletion, correction, or POPIA rights may be submitted to: [email protected].

10. Information Officer

Passport & Prosecco is registered with the Information Regulator of South Africa. Information Officer Registration Number: 2026-019158.

11. Contact

For privacy-related enquiries, contact [email protected].